If Everybody Believes in The Plan…

As I’m working my Sudoku puzzles in bed to clear my mind of all of the detailed multi-tasking (as is the life of a mom, wife, dog owner, sole proprietor, networker, developer, designer…I digress already) I strike up a bedroom conversation with my husband of 20 years, Matt, on the very sexy topic of business coaching.  I can’t divulge details, but he made a very astute observation that is so true in any of our endeavors in life, love, business, spirituality…

“I believe that if everybody believes in the plan, the plan will work.”

I HAD to write that down right away.  Wow.  Think about it.

Some examples:

You come up with a mind-blowing, stupendous idea at work but the rest of your co-workers aren’t as enthusiastic as you…will it fly?

Your child offers to wash your car for $150 – she calls it a win-win because she’s learning responsibility…will she get the money?

A president creates a bill that will change the state of the union, but the majority don’t understand it.

You write a book on how to change everyone’s life for the better…the secret to a healthy life…the benefits of a vegan diet…

Whatever “The Plan” is or will do, is dependent upon everyone believing.  There’s still hope.  You just have to believe it and infect others.

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Best Thing About Working for Yourself

Worker Bee: Splat

Sometimes the best thing you can do for your business is to learn when to say ‘No thank you’.  You can’t say yes to every opportunity out there.  I can’t join every networking group and still be attentive to my current client base – even if they are not currently paying clients – they still need to be nurtured and not thrown by the wayside like a used piece of gum (I would never litter by throwing gum out the window).

As your own sales force, accounting department, marketing division, chief technical officer and worker bee, you cannot and should not say yes to every opportunity.  WHAT?!  You heard me!

Learn to say no thank you to some things and yes please to others.

Once you’ve reached to point of maximum output as worker bee (chief bread winner), then you can start expanding out by asking (paying) others to assist you.

Put on your own oxygen mask first.  Wait – that sounds like my next blog post!  No thank you – I’ll do that later.  Priorities first.  This hour’s priority is making dinner.

Order What’s Not on the Menu

P1000475

P1000475 (Photo credit: Donovan Kruger)

How?  Just ask.

Got this idea at Cheyenne Grill in Atlanta, GA the other night.  I asked the waitress (ok, it wasn’t me, but I felt like it was me) what she would recommend.  She said: “Try the Deluxe French Dip; it’s made with Prime Rib instead of Ribeye.  It’s $4 more but well worth it.”

How many times do we miss the opportunity to try stuff that’s not on the menu by not asking?

Offer more and expect more.

Special Report: Future Customer Service – The Rise of the Social Customer

If you like graphs better, this is cool! #CobbSM

Dr Jerry A Smith


NewImageDr. Andrew Currah, Social Media Leadership Forum, in conjunction with Natalie Cowen, Head of Brand and Communications at first direct, has just release a excellent report, “Future Customer Service: The Rise of the Social Customer.” The report looks into the role playedby social media within the evolving landscape of customer service.While commissioned by first direct, it is based on the insights of executives, technologists and theoretical experts across the fields of customer service and social media.

The report recommends that leaders in companies need to support the move to social business

  • Make themselves more visible, especially when public crises occur.
  • Provide all employees with the training, tools and authority to engage with customers.
  • Look beyond standard metrics to the value of brand loyalty, advocacy and a sense of community.

Currah explains that building the social enterprise will rely on a combination of cultural,

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