Truth in Customer Service

I was told that a Publix prescription fill of amoxicillin would take 15 minutes…45 minutes later I’m still waiting!!! FYI. it’s a free prescript but next time I’ll pay the money and go to my regular phamacist!!   Truth in customer service says a lot about a company.

Add on: I was at fault for waiting around.  The prescript was ready in 15 minutes like they said; but no one remembered my face with the prescription.  I don’t know what they were thinking about this woman casing the pharmacist, but I never spoke up.  If you don’t speak up; you will not get heard.  You are partially to blame.  From a company standpoint; what if you have customers that won’t speak up, but they’ll go blog about it and tell everyone what a bad job you did.   My assumption was based on the fact that they took my phone number. I thought they would call.  So who’s in the wrong?  Both of us.

You have the right to speak up as a consumer. Don’t be a wuss.  Think of it as being helpful – in my case – I need to learn to 1) be patient and 2) speak up.

Publix, next time you see someone pacing in front of the pharmacy for 1/2 an hour or more; go out of your way to ask if they need any help… sheesh! Especially when there are 4 of you back there…

Open Source or Proprietary CMS

Executive Summary: if you have an internal team or are hiring a team to get the job done: Open Source; it offers so much more in flexibility, options and growth and you have many resources out there. If you are doing it on your own and are OK with spending hours to learn new stuff and get your hands dirty, then Proprietary it is; you have to learn the ‘box’, but it generally provides a decent end result. IMHO

What to say when…

“this migration has failed miserably again”
So what I hear you saying is that you did not receive the communication from us last week…
“you just do things as you please and don’t take into account what I have to deal with”
Hmm…let’s take care of the issue at hand and we can discuss how to better communicate in the future.
“i never received a warning!” (still stuck on venting…)
I apologize. I made an incorrect assumption that since prior emails were responded to by you, that all of my emails are still making it through to you. Can you please check your Junk Mail folder?
“oh…there it is”
Great! Now let’s tackle your immediate problem…